Skip to content
  • +49 89 800 368 45
  • [email protected]
Instagram Facebook Linkedin
  • Services
    • Airport Transfer
    • Hourly Booking
    • Long Distance
    • Special Events
  • B2B Solutions
    • Corporations
    • Travel Agency
  • Services
    • Airport Transfer
    • Hourly Booking
    • Long Distance
    • Special Events
  • B2B Solutions
    • Corporations
    • Travel Agency
  • English
  • German
  • Available Cities
  • Help Center
  • Available Cities
  • Help Center
Menu
  • Home
  • Services
    • Airport Transfer
    • Hourly Booking
    • Long Distance Rides
    • Special Events
  • B2B Solutions
  • Help Center
  • German
tour-star-logo

How can we help you?

Booking & Scheduling

19
  • Can I get help planning my itinerary?
  • Can I use your service for sightseeing tours?
  • Are there guarantees for on-time arrivals?
  • What happens if my flight or train is delayed?
  • How can I cancel my booking ?
  • What is your cancellation policy ?
  • Can I add multiple stops to my journey?
  • What if my pickup or drop-off location is incorrect?
  • How do I change the booking details after confirming?
  • Do you offer group bookings?
  • How can I add special requests to my booking?
  • How do I know if my booking is confirmed?
  • Can I book a chauffeur to drive my own car?
  • Do you operate in my city ?
  • Can I book multiple cars for an event ?
  • Can I book a ride at the last minute?
  • Can I book a ride for someone else ?
  • How to book a ride ?
  • How to Book a Chauffeur Service

Pricing & Payment

9
  • Do you accept cash payments?
  • How do I receive an invoice or receipt?
  • Can I tip the chauffeur online ?
  • How do I know if my payment is secure?
  • Are there any hidden fees?
  • How do I get a refund if I cancel?
  • Can I pay by invoice?
  • How are your prices calculated ?
  • What payment methods are accepted?

Service Quality & Reliability

2
  • Do you offer airport meet and greet services?
  • How do you handle lost property?

Safety & Security

4
  • Are drivers trained to handle emergencies?
  • Is there insurance coverage for passengers?
  • How do I contact customer support in an emergency?
  • Are background checks done on drivers?

Customization & Flexibility

4
  • Can I change my pickup time?
  • How do I request a specific vehicle?
  • Can I get the same chauffeur for all my trips?
  • Can I change my booking from one-way to by-the-hour?

Drivers & Vehicles

12
  • How do I contact my driver directly?
  • Are your drivers trained to handle VIP clients?
  • Are luxury vehicles available for special events?
  • What amenities are available in your vehicles?
  • Are child seats available in your vehicles?
  • How do you ensure the maintenance of your vehicles ?
  • Are the vehicles insured?
  • Are your vehicles owned by your company?
  • How do you ensure drivers are safe and reliable?
  • Can I request a specific driver?
  • Do your drivers speak English?
  • What kind of experience do your drivers have?
  • Home
  • Help Center
  • Pricing & Payment

Pricing & Payment

9 Articles
  • Do you accept cash payments?
  • How do I receive an invoice or receipt?
  • Can I tip the chauffeur online ?
  • How do I know if my payment is secure?
  • Are there any hidden fees?
  • How do I get a refund if I cancel?
  • Can I pay by invoice?
  • How are your prices calculated ?
  • What payment methods are accepted?

With Tourstar Chauffeur Service, you have a partner on your side that stands for Excellence, Efficiency and Harmony. 

About Us
  • Join Us
  • Blog
Legal
  • Privacy Policy
  • Terms & Conditions
  • Legal Notice
Where Can You Find Us ?
  • Munich
  • London
  • Monaco
  • Salzburg
  • Zurich
  • All Cities
© 2025 Tourstar Chauffeur Service 
Instagram Facebook Linkedin